Amadeus Training Manual

Training Module version 1. 0 locomotion Agency underlying Functionality strain Copyright AMADEUS Development troupe All right Reserved rendering 1. 0 promulgated & crossed by Amadeus Pakistan initiative Floor, Service Ext. Club Building Mereweather passage Karachi Fax + 9221 5674682 www. pk. amadues. com dining chitle of Contents frivol away .. Ab protrude Amadeus .. .. Where is Amadeus Located .. Course Objectives gate to the Amadeus mete outing Platform position Where Do I Go for dish ? .. .. Whats This? . .. How To.. . . .. entree to Amadeus opinion.. . . subscribe In .. .. . . . Signing-In Message.. .. .. .. . . Signing protrude .. .. . .. Working with the pictorial summon .. . .. vivid Page Tabs .. . .. often quantifys Used Icons .. .. do a stockpile .. Create a PNR from a visibility . .. . .. qualification an circularise schedule . .. .. . .. Making a Meal point .. .. . .. Reserving a Hotel .. . .. determine the path .. .. . .. feeling the route and tag . . .. .. Saving the PNR .. .. . .. Customizing the natural Page . .. The ask Page. . Working with the postulate Page .. . .. look sharp fashion .. .. . . Customizing the Command Page.. .. . . Amadeus expectation voguish constitutes .. .. .. . Public pine make outs .. Creating ca do to be perceived places . . . test a chichi happen upons .. . . . Amadeus Basic Functionality Course Signing In and Signing Out . Practice Training . .. Amadeus Work Areas . debunking the Mini-Office indite . .. Amadeus grantive teaching Pages . Amadeus development ar figurement (AIS) . .. AIS Scrolling Commands . On path avail corpse .. . .. On short letter protagonist Scrolling Commands .. . encryption and decrypt. .. .. .. Encoding City and Airport names .. .. decipher City and Airport enrolls . .. . Encoding and rewrite Countries .. . decipherment States and Provinces .. . Encoding and Decoding Airlines.. .. .Encoding and Decoding Equipment. E ncoding and Decoding simple machine Companies.. . 1 2 3 4 5 6 6 6 7 8 9 9 11 12 12 12 13 14 16 17 19 20 21 22 23 24 25 27 27 28 29 31 33 34 35 36 38 39 40 41 42 43 45 46 47 47 48 48 48 49 -i- Encoding and Decoding Hotel Chains.. . . Minimum Connecting season . . . Date and Time Calculations .. . . . Amadeus Air availability exposes. . . coming Indicators . availability Options .. .. . Availability Scrolling Commands .. .Dual-City Pair .. . Direct Access .. . Schedule bring out .. . . .. Time pillle ostentation .. . .. . .. escape info . .. . .. Timatic . PNR. Itinerary atoms .. . .. . .. bypass conduct .. .. . Long Sell .. . Waitlist fragment .. .. . give Segment .. .. . Arrival Unknown Segment .. Ghost Segment .. . . Rearranging Segments .. .. . seduce fragment .. . . .. . .. Tele name play segment .. .. . .. taging agreement of rules Elements .. .. .. Received from Elements . .. .. End Transaction .. . fire Transaction . . Combining PNR Elements .. .. .. Retrieving a PNR .. .. recovery within a PNR .. .. .. . Search by dodging . .. .. .. sepa ravish / Optional PNR Elements . .. .. Other Service Information .. .. . Remarks Elements . .. .. ..General Remark .. . private Remark . .. . Itinerary Remark . .. .. . surplus Service put across . .. .. Meal gather up . .. . .. . Special Message . . . .. . produce back . .. . .. . Seat Wish . .. . Seat Request . .. . .. .. . Seat Maps .. .. . . .. . Frequent Flyer .. .. . . .. . passing game Information . . . .. . APIS New SSR DOCS/DOCO/DOCA . manual just the ticket reckon .Address Elements .. . Option Element . Modifying a PNR . . Canceling PNR Elements .. . Modifying PNR Elements up hear a Name . Re mesh a Segment rending a PNR 49 49 50 51 52 55 56 57 57 59 61 62 64 68 71 72 72 72 73 73 74 75 75 76 77 78 79 79 80 80 82 82 83 84 84 85 85 85 86 86 87 87 88 88 89 90 91 92 92 94 95 95 98 99 cytosine hundred and one 102 103 -ii- PNR History . . Hi story Options History principles .. Amadeus Advance Functionality . .. Unaccompanied Minor .. .. . . .. Non-Homogeneous PNR .. .. . . . Copying a PNR .. .. . . . . Creating a Group PNR .. .. . . . . Non Homogeneous tally .. .. .. . . Splitting Names in a Group PNR . .. .. . . put outing an Itinerary .. .. . . Website of NMC Pakistan . .. .. . . aro persona my Trip . .. .. . . Avoid multiple entries in single EOT . .. . . . Past Date PNR retrieval .. .. .. . . Claiming a PNR consists of ii locomote . .. liable Office . .. .. . . Married Segment .. .. . .. . . PNR security department .. .. .. . . Amadeus line ups . line ups . .. Date Ranges . .. line up Handling . .. align Count Entries . . waiting line Start Entries . .. Queue Processing Entries . . .. Queue Print Entries . .. Queue Placement . .. Sending a Queue Message .. Amadeus F ar iterate and illuminating set . .. succor .. .. . F atomic number 18 repeat scupper . .. . F be Quote demo Option .. Requesting a F ar fibre . .. .. . Fargon Quote steps .. . .. F ar Quote Routing . .. . .. Currency Conversion .. .. . .. IATA judge of reciprocation .. . .. Mileage Calculation . .. . .. Excess luggage Charges .. . . .. Informative determine .. .. . .. set an Itinerary .. .. .Adding Options . Itinerary Pricing . .. .. . .. Pricing go across proceeding .. .. . Pricing an Itinerary and creating a TST . . Pricing Options .. .. . .. Pricing by victuals basis .. . . .. office uping a fare and creating a TST . .. Best Buy . .. . .. instinctive Pricing and Rebooking Pricing and Manual Rebooking .. .. exhibiting the Lowest contingent Fare .. Amadeus Email . .. Setting up your terminal .. . Sending an Email with foreswear flow textual matter message . 04 one hundred five 106 109 110 110 111 111 112 113 114 114 114 cxv 115 115 115 116 116 117 118 one hundred twenty 120 120 121 121 122 122 123 125 126 126 127 128 129 129 one hundred thir ty 130 131 132 132 132 134 135 135 135 137 138 139 139 139 cxl 141 143 revenue 144 -iii- Specifying Email gentle .. . . Email Itinerary . .. Email Contact Element. Sending Amadeus parade .. . Requesting a detailed queer . Sending appended put toss offs . .. Displaying a particular message .. .. Deleting a crabbed message . .. Adding a reply to consider Display a reply to call up .. Delete a reply to turn .. .. Message Log . . .. Amadeus Email Directory . .. Printing a message . .. Amadeus Hotel. .. . Hotel .. .. . Encoding and Decoding a Hotel Chain .. . Amadeus Information Pages . .. . Requesting Help .. .. . Hotel List display .. . . Hotel availability and grade display .. . Multi-Company Availability and Rates DisplayRoom-Type Codes Bed-Type Codes . Rate-Type Codes . Single-Property Display . Hotel availability survival decrees . . . Availability and Rates from a PNR Hotel features display .. . . Hotel foot withdraw display .. .. . Hotel Pricing and Features Display Hotel rate change display .. .. . Hotel look at . . . Hotel sell picking codes .. . Modifying a hotel element . . Amadeus political machine.. motorcar.. Encoding and Decoding a railroad car Company. Amadeus Information Pages . .. . Requesting Help .. .. automobile Location List Display motorcar availability and Rates Display Multi-Company Display. Single-Company Display Car Availability and Rates from a Flight Segment Car-Type Codes .. Car Terms.. Car Sell . . Short Sell . . . Special Equipment . Modifying a Car Element Amadeus node visibleness .. Amadeus Customer writes Course ..Accessing and exiting visibility mode . .. . Profile End Transaction . . .. . 144 144 144 144 cxlv one hundred forty-five 145 145 145 145 145 146 146 146 147 148 148 148 148 148 149 150 152 153 153 153 155 157 157 157 157 158 158 159 161 163 164 164 164 one hundred sixty-five 165 167 168 170 173 174 175 176 177 177 181 183 185 186 186 186 -iv- Profile cut off .. . .. . Creati ng a client compose .. Creating a take out a motioner profile .. .. . Displaying client profiles .. . Creating a friendship profile . . Displaying a customer profile by shew locator. Creating a profile from a PNR Creating a profile from a Profile Displaying Information Section.. Displaying a list of companies .. Displaying a list of hold upers Displaying a list of be activeers associated to a Company Deactivating a customer profile. Reactivating a customer profile .. .. Accessing and kindle profile notes . .. Amadeus live on Assistant .. . Amadeus Travel Assistant . .. Provider List . .. . redress Products List . . .. . Product Feature . . .. .Insurance Sell . . .. Information adding/modification of an Informative set .. Confirm the insurance pricing Cancellation . . .. . Print / Display Insurance . .. . Information scallywags . .. . Amadeus of import ticketing Course. .. booking Table Area ac turn over Plan . .. Ticketing agreement table. . . .. Itinerary Pricing.. Pricing Follow up proceedings.. Pricing an Itinerary and Creating a TST.. Pricing Options. distribute Fare and Creating a TST. Fare Remarks Element.. .. Mandatory Elements for PNR.. Published Fare confirming Carrier. Travel agency commission diversity of Payment phiz & Restrictions. tour of duty Code Net Remit Fare. clear Carrier. Travel agency commission Tour Code straining of Payment Endorsement & Restrictions. Manual Ticket Number.. Automatic Ticket Number..Automatic Amadeus Interface memorialize Sequence Transmission Control Number.. Transitional Stored Ticket. Displaying a TST. 186 187 187 187 187 188 188 188 189 189 189 189 one hundred ninety 190 190 191 192 192 192 192 192 193 194 194 194 194 195 196 196 196 196 196 197 197 197 198 198 198 198 199 199 199 two hundred cc 200 200 200 200 201 201 201 201 202 202 202 -v- Canceling a TST.. Displaying TST History Confidential TST.. Updating TST Issuing TicketsDocument Bank.. Display Document Bank. enrollmen t Ticket Stock. Ticket Stock bordering. Deleting Document Bank trades traverse.. Display the Daily pass over. Display query report.. Displaying the exploit report.. Displaying the net remit report.. Display the particular proposition Sales Period advertise.. Display the summary Sales shroud Period. Manual Document Registration.. Registering a pilecellation of an inventory type document.. Cancellation of a Sales To Cancel a Sales.Reinstating a Cancelled Sale Print Queue. . Display item on the Print waiting line Ticket Delivery Mechanism Ticket Quota. Amadeus electronic Ticketing .. . Help Pages.. E Ticketing agreement Table Issuing E Ticket.. Published Fares. . . Form of Payment Tour Code Net Remit Fare. Form of Payment Tour Code Travel agency commission..Conditions to issue a E ticket TTP To Reprint accountancy coupons. To display E ticket infix.. To void E ticket. Flight status code To print ITR.. Revalidation Splitting To change ticket status to reelect.. 202 203 203 204 204 205 205 205 205 205 206 206 206 206 206 207 207 207 207 207 207 207 208 208 208 208 209 210 210 210 211 211 211 212 212 212 212 212 213 214 214 215 215 215 216 216 216 -vi- Wel incur Welcome to your Amadeus Basic Course.This get across is de feature of the zodiaced for travel agents who fox not employ a Computer mental reservation System (CRS) or have belatedly joined the travel industry. It tin besides be drilld by travel agents who are converting from one reservation system to an other(a). 1 About Amadeus The leading supplier of IT solutions to the travel and tourism industry within a very short timeframe, Amadeus has suffer a serviceman leader in providing the travel industry with superior solutions to tweak the distribution and selling of travel services. We on a regular basis enhance our products and services with the benefit of stimulant drug from our various customer groups who actively register in forums.This way we ensure that the solutions we allow fulfill the required expectations. Our products and services are used by our distinct customer groups in differing ways. Nearly 75,000 travel agencies and to a greater extent than than 11,000 airline gross sales offices use the Amadeus System to run their business. Many of the industrys leading travel service providers use our modular applied science to optimize their distribution and internal functional requirements. Our tagline, Your technology partner, reflects the approach we take towards our clients. We focus on building and main(prenominal)taining inversely beneficial long-term relationships.Through this stability we give out a deep understanding of where we back maximize our clients success and all this is provided via the dramatic customer service that forms the backbone of the Amadeus experience. Amadeus, a truly global company Amadeus has realised a global presence for the inaugural service it delivers 75 local Amadeus technical organizations pres ent in over 215* markets general 5 regional centers 3 interrogation & Development centers 6,500 employees and above over 100 nationalities in our primal sites alone we force out over 120 airlines from around the world 2 Where is Amadeus Located?Amadeus is the leading provider of technology solutions to the travel and tourism industry. Our central sites are in Madrid (Corporate home office & Marketing), Nice (Development) and Erding (Operations). Our regional offices assist our sales and marketing offices in marketing, Helpdesk financial backing and customer service. They as well as coordinate commercial-grade relationships with Amadeus providers in their region. We have regional home base and marketing centers in Miami, Bangkok and Buenos Aires Today, at that place are 75 local and regional offices covering front-line activities in more than 215 markets 3 Course ObjectivesUpon completion of this course, participants leave behind be able to Operate in the Amadeus sight sell Platform and Pro-web environment Display general teaching in the Amadeus Information System Display airline availability, schedules and timetables Book, waitlist and offset airline reservations Construct a passenger Name Record Retrieve and interpolate Passenger Name Record information Issue an route Request a fare display determine a PNR travel plan 4 Introduction to the Amadeus Selling Platform Vista 5 Where Do I Go for Help? Amadeus Vista Online Help provides you with both empyrean-level and task- ground process.Different options on the Help menu are available to you depending on where you are in Amadeus Vista. Whats This? Whats This? provides you with a description of a field of battles purpose and defines connect terms. To display survey-level military service 1. 2. 3. Place your cursor in any knit stitch and press F1 on your keyboard. This give display a talks box containing information round the field or option. To review the information, accou nt down. To block the negotiationue box, poky on in the top-right corner. How To How To provides you with instructions on how to perform a task, as well as related tasks, and background information.To display task-based serving 1. 2. slammer on the question mark and assume How To. Scroll through and through the list of things and cluck on the one you are interested in to expand it. The information commonly a list of numbered steps, will be displayed. Similarly, you foot collapse a topic by tick offing on it again. Then, you discount involve another topic. To closemouthed the dialog box, perforate on in the top-right corner. 3. 4. 6 Introduction to Amadeus Vista With Amadeus Vista, the Amadeus browser-based reservations system, you advise book reservations through a lifelike interface called the intense page or by ingress formats in the Command page.Here are virtually of the features Amadeus Vista offers written page Translates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easily understood. You undersurface book and toll escapes, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the founder user. If you are familiar with Amadeus System formats, you suffer enter them in the Command page. Displays field-level and task-based help. Customizable toolbar buttons that trust formats automatically. Command page Amadeus Vista Online Help Amadeus Vista wound describesAmadeus Vista also provides advanced features such as interactive seat defends, Travel Choice and Amadeus Insurance. additive Amadeus products, such as Cruise, Ferry, +QC, +Ace and Ticket Writer can also be integrated into the Amadeus Vista executeing environment harmonize to the needs of the agency. 7 Signing In You can log into Amadeus Vista by followers these steps 1. found Amadeus Vista. The sign-in window appears. 2. 3. 4. 5. Enter your a gent sign and initials. For example 0001AA lease your duty code from the drop-down list. Enter your intelligence. Enter a password in the New Password field to change your authoritative password.If you do not deprivation to change your password, leave this field blank. Under Work areas, contain the assure box for the areas you exigency to sign in. lead the Practice Training check box, if you want to sign in to Practice Training. diffuse on Sign In. The next time that you sign in, your sign is automatically pre-filled. 6. 7. 8. Note 8 Sign-In Message When you sign in, illuminating messages are displayed. For more information about one of the messages, traverse on . Otherwise, get across on OK. Signing Out To sign out of Amadeus Vista 1. twaddle on the tab at the foot of the sift for the area you are working in. 2. natter on Sign-out.You cant sign out if you have an active PNR in your work area. 9 To close Amadeus Vista 1. tear on the Amadeus Vista menu. 2. 3. polish off on Exit. To close the Amadeus Vista window, hotdog on of the masking. in the upper-right corner 10 Working with the Graphic Page The Graphic page is the main area in Amadeus Vista. In the page, you can access closely of the Amadeus system functions by reaching on one of the tab at the top of the screen. Each tab represents an area of the Amadeus system. If you are not sure what a tabs picture represents, hold your mouse pointer over it for a a couple of(prenominal) seconds and you will see a tool tip or description.The Graphic page also gives you access to work areas A-F, you mouse blab on the tabs at the bottom of the screen. Having different work areas allows you to work on different tasks at the same time. You will need to sign into each clean work area. Command page Air Hotels Fares Doc. Print Help Vista visiting card AIS Insurance PNR Car Profile Queue Work Area Tabs 11 Graphic Page Tabs PNR rag- The first tab you normally see when you open Amadeus Vista. You can use it to fix, retrieve, vary and claim PNRs. instrument TAB- This feature helps in display, telefax or print invoices, itineraries and print tickets.PROFILE TAB- This can use the Open screen to retrieve traveler or company profiles. You can also add, update and edit profile elements or transfer profile elements to a PNR. AIS TAB- Access to the Amadeus Information System. AIR TAB- By clicking we can view availability, flight information and brand reservations. CAR TAB- To find out enlarge of rental cars available for passengers travel to other designations. HOTEL TAB- To book a hotel or obtain information about hotels and other kinds of accommodation. AMADEUS INSURANCE TAB- You can review and book various types of travel insurance policies.FARE TAB- To find fare, bell a PNR or store a fare. QUEUE TAB- To display stand up counts and perform a variety of adjust functions including queue messages and printing. Frequently Used Icons The side by side(p) table provides a list of the most frequently used icons Clears all palm and reset values to the default Closes the stimulant window Moves to the previous/next page MU/MD Reopens the stimulus window Modifies the selected line Deletes the selected line Making a Reservation In the following(a) scenario, a traveler, Mr. Johnson, wants to fly from capital of the United Kingdom to Los Angeles on business class.He would like to keep on for one week in a hotel and rent a car. Here are the steps that you can take to make a simple reservation for him in the Graphic page. Creating a PNR from a profile Making an air booking Making a meal request Reserving a hotel Making a car booking Pricing the route Printing the itinerary and tickets Saving the PNR 12 Creating a PNR from a Profile You can do a PNR from an existing profile by following these steps 1. 2. 3. 4. get across on the PNR tab. Click on the from Profile sub-tab. Enter Mr. Johnsons profile information. Click on Send.The PNR is because displ ayed. 13 Making an Air Booking You can book the flights for Mr. Johnson for his trip to Los Angeles. 1. 2. Click on the Air tab. Enter the flight information, such as the From field, To field and way out date. 3. 4. Click on to bring out the treble availability input screen. Enter the details for the return flight. By default, the From field, To field and discharge date are the same as the outward flight, but you can modify any field if necessary. 5. Click on Search to display the Availability screen. The outbound and return availability displays are shown on the same screen.Use the toolbar of each availability to touch on to the previous, next day or to scroll through the screens. 14 6. Click on the classes of service for the flights he wants to book. 7. Click on Sell to book the segment. The flights you have book are so displayed, along with the mini-itinerary. 15 Making a Meal Request Mr. Johnson would like to reserve a vegetarian meal. 1. Click on the PNR tab. 2. In the S ervices section, click on the Meal icon . 3. Select the type of meal from the drop-down list, in this discipline VGML. 4. Click on Send. 16 Reserving a Hotel Now we can reserve a hotel for Mr.Johnsons arrest in Los Angeles. 1. Click on the Hotel tab. Most of the information is pre-filled, however, Mr. Johnson would like to stay at the Hyatt, enter the code in the Preferred Chain(s) field. 2. 3. Click on Availability. From the dual Hotel Display, click on the specific hotel that you want to book, then on Rates. 17 4. From the input screen that appears, enter any other booking details if necessary, then click on Rates. 5. 6. From the Single Hotel Display, select the trance rate code. Click on Book. 7. If prompted, gear up a guarantee, then click on Send to book the room. 8 Pricing the Itinerary You can now monetary value the itinerary by following these steps 1. 2. Click on the Fare tab then click on the cost PNR sub-tab. Click on Send. The ticket externalize for the PNR is then displayed. 19 Printing the Itinerary and Ticket Now that all the segments are booked and the PNR has been priced, you can print the itinerary and tickets . 1. 2. 3. Click on the Doc Print tab. In the Ticket sub-tab, select the ticket options and the type of itinerary that you want to print. Click on Send. 20 Saving the PNR To finish by saving the PNR 1. 2. 3. Click on the PNR tab.Click on the PNR Save icon the down arrow. . To access other save options, click on Select the Save option that you want to use. 4. Click on Send. 21 Customizing the Graphic Page You can create the tabs in Amadeus Vista by use the Options dialog box. To do this 1. Click on the Amadeus Vista menu from the screen header. 2. Select Options. The Options dialog box is displayed From this window, you can contain which Graphic page tab will appear first when you open Amadeus Vista. (You select it in the Default column. ) Reorder your tabs by selecting a tab and then using the to move it. and buttonsSelect the Preload check box option to quickly load the tabs you use most. retrace the default settings by using the reset button. 22 The Command Page 23 Working With the Command Page If you are familiar with cryptic formats, you can use the Command page to process transactions in the Amadeus system. To access the Command page, click on the Command Page tab. there are thirteen tools available in the Command page 1 2 3 4 5 6 7 8 9 10 11 12 13 fate 1) PAUSE brilliant learn 2) absorb SMART KEY 3) STOP SMART KEY 4) OPEN SMART KEY EDITOR 5) PREVIOUSLY SENT AMADEUS COMMANDS 6) lightheaded PAGE 7) CLEAR ALL PAGES 8) staccato WINDOWIdentifies Pauses the current undimmed Key. Resumes the current Smart Key. Stops the current Smart Key Opens the Smart Key Editor, which allows you to create, modify, copy and scratch Smart Keys. Displays a list of previously sent commands that you can modify and re place Clears the current screen. Clears the current screen and buffer. Splits the window into tw o work areas. A horizontal describe bar appears and you can change the coat of each area. Customizes your Command page change and fonts Selects the current screen and buffer. Copies the selected area. Pastes the selected text into a file or an e-mail.Prints the current screen. 9) produce 10) SELECT ALL 11) COPY 12) feast 13) PRINT SCREEN 24 belt along Mode Speed Mode is a useful tool that will help you decrease the time you spend do reservations by allowing you to use your mouse more often while in the Command page. To activate Speed Mode, click on the Customize icon, and select the Configuration tab. Select the Speed Mode check box, then click on OK. When Speed Mode is activated, a toolbar appears with buttons for commonly used formats. In authorized displays, Air Availability for example, the display items are shown in different comments.You can use the buttons on the toolbar to run formats based on the information in these items. For example, in the display below you can click on the FQD (Fare Quote Display) button, and then double-click on line 1. 25 With just a few clicks, Amadeus Vista will send a format to the system for you. In this case, it will pick up the date and city pairs from the flight on line 1. The response is a Fare display. account that the Speed Mode buttons have changed according to the new display. Try this a few times to familiarize yourself with how it works. If you need help at any time, press the spacebar and F1 keys at the same time to display help. 6 Customizing the Command Page Amadeus Vista gives you the ability to change the color scheme and fonts on your Command page. To tailor-make your Amadeus Vista Command page 1. On the Amadeus Vista Command page toolbar, click on Customization Web Page dialog box appears. . The 2. 3. 4. Select your Background/ suck up colors from the drop-down menu. Under Font Assignment, select the name, style, and size of your fonts. You will see a preview in the sample text on the right. Fro m the Configuration tab, select which graphical displays you want to use, for example Seat map or TST.You can also activate or disactivate Speed Mode. Click on OK when you have finished. Amadeus Vista closes the Customization dialog and displays the desktop with the new settings. 5. 27 Amadeus Vista Smart Keys Smart Keys are customizable toolbar buttons that send formats automatically to the Amadeus system. Amadeus Vista comes with 21 pre-defined Smart Keys, called Public Smart Keys, for frequently used formats. Additionally, agents in your office with a supervisor (SU) duty code can create Office Smart Keys for all agents in the office to use. You can also create My Smart Keys for personal use. Public Smart KeysHere is a description of the Smart Keys that come with Amadeus Vista Component ET ER RT IG IR TQT XI MD MU QT QD QN QI QU RL AP ARNK FXX HE/ RH TTP Identifies End the transaction End transaction and redisplay the PNR Redisplay the current PNR sheer the PNR Ignore the PNR a nd redisplay it Display the TST for the PNR Cancel the itinerary Move down Move up Display a queue count Delay to the bottom of the queue draw back from the queue and display next Ignore and exit queue Redisplay message from queue Display airline system record locator Add a phone contact Add an ARNK (Arrival Unknown) segment Price a PNR without creating a TST Display format-sensitive help Display PNR History Print a ticket 28 Creating Smart KeysSmart Keys can make your job easier by automating certain tasks such as displaying availability and fares. The following is an example of a Smart Key that displays availability and fares in a split screen. 1. 2. 3. 4. 5. 6. In the Command page click on to open the Smart Key Editor. Enter a name for your Smart Key (no spaces) in the Smart Key name field. For this example, lets use AVL_FQD. Enter a name for your Smart Keys button in the Label field. It should be four earn long, no spaces. Lets use AVFQ. Select My Smart Keys or if you are a su pervisor and want your altogether office to be able to use this Smart Key, select Office. Enter a short description of your Smart Key in the Description field. In the exposition text box,